Privacy Policy

Last updated: February 2026

Trinity Trading ("we," "us," or "our") operates the website trinitytrading.io. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase our products.

1. Information We Collect

Information You Provide

  • Account & Order Information: Name, email address, and billing information when you make a purchase
  • Support Communications: Email address and message content when you contact us for support
  • Machine ID: Your NinjaTrader Machine ID, submitted for license activation

Information Collected Automatically

  • Usage Data: Pages visited, time spent on site, referring URLs, and general browsing behavior
  • Device Information: Browser type, operating system, screen resolution, and IP address
  • Cookies: Small data files stored on your device (see Cookies section below)

2. How We Use Your Information

  • Order Fulfillment: Processing purchases, activating licenses, and delivering products
  • Customer Support: Responding to inquiries, troubleshooting issues, and providing assistance
  • Product Updates: Sending important updates about your subscription or software changes
  • Website Improvement: Analyzing usage patterns to improve our website and user experience
  • Legal Compliance: Meeting legal obligations and protecting our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Third-Party Services

We use the following third-party services that may collect or process data on our behalf:

  • Squarespace: Website hosting, commerce, and analytics ‚Äî Privacy Policy
  • Payment Processors: Credit card transactions are processed securely through Squarespace Commerce. We do not store your full credit card number.
  • Vimeo: Embedded video content ‚Äî Privacy Policy
  • Google Analytics: Website traffic analysis (if enabled) ‚Äî Privacy Policy

Each third-party service operates under its own privacy policy. We encourage you to review their policies.

4. Cookies

Our website uses cookies to:

  • Essential Cookies: Enable core website functionality (shopping cart, login sessions)
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Maintain your active subscription and license
  • Provide customer support
  • Comply with legal and accounting obligations

If you cancel your subscription, we may retain basic records (name, email, transaction history) for up to 3 years for legal and accounting purposes. You may request earlier deletion by contacting us.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate personal data
  • Deletion: Request deletion of your personal data (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Portability: Request your data in a portable format

California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request its deletion, and opt out of its sale. We do not sell personal information. To exercise your rights, contact us at the email below.

European Residents (GDPR)

If you are located in the European Economic Area, you have additional rights under the GDPR including the right to lodge a complaint with a supervisory authority. Our legal basis for processing your data is contractual necessity (to fulfill your order) and legitimate interest (to improve our services).

7. Data Security

We implement reasonable security measures to protect your personal information, including:

  • SSL/TLS encryption on all pages
  • Secure payment processing (we never store full credit card numbers)
  • Limited access to personal data on a need-to-know basis

While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

8. Children

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18, we will promptly delete it.

9. Email Communications

  • Transactional Emails: Order confirmations, license activations, and subscription updates. These are necessary for your service and cannot be opted out of while your subscription is active.
  • Marketing Emails: Product announcements and updates. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
[email protected]